Rug Care Guidelines
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Explore our rug guide for help.
Wool Rugs
Wool rugs are extremely durable, making them well suited to entries, hallways, kitchens and dining rooms. Lanolin, a naturally occurring oil in wool, makes wool rugs more resistant to stains than other handmade carpets and rugs.
Shedding is inherent to wool rugs and occurs primarily within the first 3-6 months. All our wool rugs or lavish carpets use long-fiber wool, which is less prone to shedding than shorter fibers. Shading of these floor covering is a result of pile direction change and does not constitute a defect.
Care Instructions:
- Rotate the handmade rug every 3 months to avoid uneven fading and wear.
- Simply vacuum or use brooms daily to clean rugs.
- Avoid pulling loose yarns. If necessary, clip them to be even with the pile height.
- To preserve the life of the rug, we recommend using a rug pad.
- Protect from direct Sunlight
- Canister vacuums without beater bars are recommended.
- For common spills, clean immediately with a damp cloth or sponge using lukewarm water & mild detergent.
- With heavy spots, we recommend professional carpet cleaning only.
- Store the handmade carpet, room decor or studio carpets in a dry well ventilated area by rolling the pile in & back out, then wrap with a cloth for protection.
Silk / Silk Blend Rugs
Silk rugs are prized for their exquisite luster and rich texture. Silk fibers in these luxury carpets lend themselves to dense knotting and can be used to create rugs with highly detailed patterns.
Care Instructions:
- Rotate the rug or home decor piece every 3 months to avoid uneven fading and wear.
- Simply vacuum or use brooms daily to clean the carpets and rugs.
- Vacuum at least once a week, twice if in a high-traffic area. Use suction only, no bristles.
- Do not pull any loose threads; use scissors to trim protruding ends.
- For common spills, clean immediately with a damp cloth or sponge using lukewarm water & mild detergent.
- With heavy spots, we recommend professional carpet cleaning only.
- Store the rug by rolling it front side out and wrapping it in cloth for protection. Never fold your rug for storage.
- To preserve the life of your bedroom carpets, outdoor rugs and living room decor, we recommend using a rug pad.
- Store the cinema carpets, airport rugs or floor carpets in a dry well ventilated area by rolling the pile in & back out, then wrap with a cloth for protection.
Viscose/Viscose Blend Rugs
Our plant-based 100% long-fiber viscose has a delicate beauty, high sheen and rich color and pattern. Viscose rugs are characterized by tonal variations that may be affected by the light in a room as well as the angle from which the rug is viewed. Shifting highlights and lowlights in the surface color of the large rugs are to be expected and are inherent to the design.
Viscose rugs and carpets should be placed in areas where there is less potential for staining, excess moisture or excess wear.
Care Instructions:
- Rotate the area rugs , theatre carpeting or royal carpets every 3 months to avoid uneven fading and wear.
- Vacuum as needed in one direction (not back and forth) using suction only, no bristles.
- No spot cleaning; never use liquids on viscose rugs. Avoid rubbing stains, which causes them to settle more deeply.
- If cleaning is needed, send the rug to a professional service with experience cleaning fine rugs.
- Store the creative carpets in a dry well ventilated area by rolling the pile in & back out, then wrap with a cloth for protection.
- To preserve the life of your custom carpets and handmade rugs, we recommend using a rug pad.
- Reverse rolling the rug overnight will help reduce crease.
Jute Rugs
Pet-friendly and easy to clean, Jute rugs have natural, soft and durable fibres; that can be maintained using a vacuum cleaner in most cases. No elaborate carpet fixing needed. With its original tan colour, these rugs blend well with most decor, adding a natural element to the space. Thus, making great carpets for home, religious institutes and office carpets too.
Care Instructions:
- Rotate the rug every 3 months to avoid uneven fading and wear.
- Simply vacuum or use brooms daily to clean rugs.
- Vacuum at least once a week, twice if in a high-traffic area. Use suction only, no bristles.
- Do not pull any loose threads; use scissors to trim protruding ends.
- For common spills, clean immediately with a damp cloth or sponge using lukewarm water & mild detergent.
- With heavy spots, we recommend professional carpet cleaning only.
- Store the carpet and flooring piece by rolling it front side out and wrapping it in cloth for protection. Never fold your rug for storage.
- To preserve the life of these exclusive carpets, we recommend using a rug pad.
- Store the carpet in a dry well ventilated area by rolling the pile in & back out, then wrap with a cloth for protection.
- To preserve the life of the handmade rug, we recommend using a rug pad.
Hide Rugs
Our soft, richly textured rugs are made of the highest-quality hides, selected and pieced by hand. These handcrafted carpets make a great floor covering, bedroom rugs and home furnishing; transforming an ordinary space easily.
Care Instructions:
- Simply vacuum or use brooms daily to clean your carpets and rugs.
- Vacuum at least once a week, twice if in a high-traffic area. Use suction only, no bristles.
- Do not pull any loose threads; use scissors to trim protruding ends.
- For common spills, clean immediately with a damp cloth or sponge using lukewarm water & mild detergent.
- With heavy spots, we recommend professional carpet cleaning only.
- Store these modern rugs by rolling the front side out and wrapping it in cloth for protection. Never fold your rug for storage.
- To preserve the life of your handcrafted carpets, we recommend using a rug pad.
- Store the carpet or bedroom floor mat in a dry well ventilated area by rolling the pile in & back out, then wrap with a cloth for protection.
Sheepskin Rugs
The unique structure of sheepskin’s wool fibers gives it a natural softness and durability. Sheepskin rugs will last a lifetime if cared for properly.
Care Instructions:
- Avoid direct sunlight to prevent UV damage or fading.
- Shake out the bedroom rugs, living room decor or outdoor rugs regularly.
- Vacuum regularly using suction only, no bristles, to help maintain the wool fibers.
- Longer fibers such as sheepskin benefit from occasional brushing with a clean wire pet brush.
- Machine wash on knits/delicate cycle or hand wash in warm water. Use mild liquid detergent only. Do not bleach.
- Do not tumble dry. Stretch the palace carpets or floor mats to shape; dry away from direct sunlight. Do not iron.
- Pick up spilled solids immediately using a knife or spoon – avoid pushing the substance deeper into the wool pile.
- Blot liquid spills immediately using a paper towel, clean cloth or clean towel. If necessary, apply a wet stain remover after thorough blotting.
- Never rub the wet pile. This will damage the pile and can spread the stain.
Pet-Yarn Performance Rugs
Exceptionally soft with great colour clarity, pet carpets or polyester rugs are made of eco-friendly, man-made materials; adding a sense of comfort to your home, hotel and office space.
Care Instructions:
- Blot spills from the surface immediately, and gently dab with a clean, damp cloth. Blot area with a dry towel to absorb extra moisture.
- Reverse rolling the rug overnight will help reduce creases.
- Most odors dissipate within a week once the rug is removed from the wrap.
- Protect from direct sunlight.
- Rotate your large rugs from time to time so that it wears evenly.
- Do not pull loose ends, instead clip with a pair of scissors.
- Simply vacuum or use brooms daily to clean your handmade rugs.
- Canister vacuums without beater bars are recommended.
- For common spills, clean immediately with a damp cloth or sponge using lukewarm water & mild detergent.
- With heavy spots, we recommend professional carpet cleaning only.
- Store the studio carpets or floor rugs in a dry well ventilated area by rolling the pile in & back out, then wrap with a cloth for protection.